Privacy policy

This notice explains how Caelix collects, uses and shares personal information when you visit this store, place an order, or contact us. It is written for customers in the United Kingdom.

Who we are

Caelix operates this store and is the controller of the personal information described here. Caelix is based outside the United Kingdom and sells to customers in the UK. You can reach us at support@caelixtech.com, and our contact details are also set out in our Contact Information policy.

Where UK data protection law applies to our processing, we comply with it.

Information we collect

Contact and order details — name, email address, delivery and billing address, phone number, and the contents and status of your orders.
Payment information — payment is handled by Shopify and the payment providers enabled at checkout. We receive confirmation of payment and limited details such as the card type and last four digits. We do not receive or store full card numbers.
Account information — if you create an account, the details and preferences held in it.
Messages — what you send us through the Contact page or by email.
Device and usage information — IP address, browser and device details, and how you interact with the store, collected through cookies and similar technologies.

How we use it

To take, process, fulfil and deliver your orders, and to handle returns and refunds. This is necessary to perform our contract with you.
To respond to your questions and provide customer support.
To detect and prevent fraud, and to keep the store secure. This is in our legitimate interests.
To send marketing email only where you have asked us to. You can unsubscribe at any time using the link in any marketing email.
To comply with legal obligations, including record-keeping requirements.

Who we share it with

Shopify, which provides the ecommerce platform, hosting, customer accounts and checkout for this store.
Payment providers enabled at checkout, which process your payment directly.
Suppliers and carriers involved in fulfilling and delivering your order, who receive the delivery details needed to complete it.
Professional advisers and authorities, where we are required to share information by law or to establish or defend legal claims.

We do not sell your personal information.

International transfers

Because Caelix is established outside the United Kingdom, and because our suppliers and service providers operate in several countries, your personal information may be transferred outside the UK. Where that happens we rely on a lawful transfer mechanism and take steps to ensure the information remains protected.

How long we keep it

Order and transaction records are kept for as long as needed to provide the service and to meet legal, accounting and tax requirements. Account information is kept while your account is open. Marketing preferences are kept until you withdraw consent. Support messages are kept while the matter is open and for a reasonable period afterwards.

Cookies

This store uses cookies and similar technologies. Some are necessary for the site to work — keeping items in your basket, keeping you signed in, and securing checkout. Others help us understand how the store is used. Non-essential cookies are used only where you have agreed, and you can change your choice at any time through your browser or any cookie controls shown on the site.

Your rights

Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete it, to object to or restrict certain processing, to ask us to transfer it, and to withdraw consent where we rely on it.

To exercise any of these, contact us at support@caelixtech.com. We may need to verify your identity first, and we will respond within the period required by law.

If you are in the UK and you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. Please contact us first if you can, so we have the chance to put things right.

Children

This store is not intended for children, and we do not knowingly collect personal information from them. If you believe a child has given us their information, contact us and we will delete it.